We also value your feedback and suggestions — they help us continually improve the Debt Consolidation Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Debt consolidation is only one way to deal with debt. This guide explains how it differs from financial hardship assistance, informal creditor arrangements, debt agreements and other debt relief options in Australia. - read more
When living costs rise or income becomes uncertain, credit card debt can become harder to manage. Understanding how interest, repayments, budgeting, consolidation and hardship support work can help Australians make more informed decisions about reducing card balances and avoiding further debt. - read more
When it comes to managing your finances, planning for the unexpected is a crucial part of staying on top of your budget. An emergency fund serves as your financial safety net, poised to offer support when unforeseen expenses arise. These funds are specifically set aside to cover unexpected costs, like medical emergencies, car repairs, or urgent home maintenance issues. - read more
Budgeting is the process of creating a plan to manage your money. Essentially, it allows you to allocate your income towards expenses, savings, and other financial goals. By keeping track of where your money goes, budgeting helps you ensure that you are not overspending and are prepared for future financial needs. - read more
A family budget helps you understand where your money is going, plan for essential expenses, manage debt repayments and prepare for unexpected costs. For beginners, the key is to start with accurate numbers, set realistic goals and review the plan regularly as household needs change. - read more
Recent consumer finance reporting has again highlighted a problem many Australians already feel in their weekly budget: emergency savings are not stretching far enough. When the cost of groceries, rent, mortgage repayments, utilities, fuel and insurance remains elevated, even a relatively ordinary surprise bill can push a household towards credit cards, buy now pay later, personal loans or payment extensions. - read more
Fresh financial complaints reporting has again highlighted a difficult reality for many Australian households: when repayments start to fall behind, the problem is rarely limited to one bill. Mortgage stress, credit card balances, personal loans, car finance, buy now pay later commitments and utility arrears can all collide at once, leaving borrowers unsure which creditor to call first or what support they are entitled to request. - read more
Recent consumer finance reporting has put buy now pay later back in the spotlight, with more Australians appearing to use short-term credit to manage everyday costs such as groceries, utilities, fuel and household essentials. On the surface, splitting a purchase into smaller instalments can feel manageable. The concern is what happens when several small commitments land at the same time as rent, mortgage payments, credit card minimums, car finance and personal loan repayments. - read more
The Reserve Bank of Australia’s latest decision to leave the cash rate unchanged gives households a moment to breathe, but it does not remove the pressure many borrowers are already feeling. For Australians carrying credit card balances, personal loans, car finance or buy now pay later debt, a steady cash rate can feel like welcome news after a long period of higher borrowing costs. - read more
The latest Australian lending indicators are a reminder that personal loans remain an important part of household finance, particularly for people trying to smooth out cash flow, cover large costs or bring several debts under one repayment. For Australians already juggling credit cards, car finance, buy now pay later balances or other unsecured debts, the trend is worth watching closely. - read more
