We also value your feedback and suggestions — they help us continually improve the Debt Consolidation Australia experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Debt consolidation is a financial strategy that has gained widespread attention, especially within the diverse economic landscape of Australia. It involves combining multiple debts into a single, more manageable loan, with the aim of simplifying the repayment process and potentially securing a lower interest rate. This approach can be particularly relevant for Australians juggling various forms of credit, from personal loans to high-interest credit card debt. - read more
Creating a family budget might sound daunting, but it’s an essential step toward financial wellness. It’s about understanding where your money comes from and where it goes, allowing you to make informed decisions about your spending and savings. A well-planned budget can be the key to reducing financial stress and ensuring a secure future for your family. - read more
When it comes to managing your finances, planning for the unexpected is a crucial part of staying on top of your budget. An emergency fund serves as your financial safety net, poised to offer support when unforeseen expenses arise. These funds are specifically set aside to cover unexpected costs, like medical emergencies, car repairs, or urgent home maintenance issues. - read more
Welcome to our guide on avoiding common mistakes when consolidating debts. We're glad you're here, as taking the time to educate yourself is a crucial step towards financial well-being. - read more
Welcome to our guide on how to avoid falling back into debt after consolidating your debts. Debt consolidation can be a fantastic way to manage multiple financial obligations, combining them into a single, more manageable payment plan. But the journey doesn’t end there. - read more
ANZ Bank has recently increased its fixed mortgage rates by up to 0.40 percentage points, marking the second hike in less than three weeks. This adjustment elevates all of ANZ's fixed rates above the 6% threshold, with the lowest now at 6.34% for a one-year term. - read more
Westpac has recently increased its fixed mortgage rates by up to 0.45 percentage points, joining other major banks in raising rates above the 6% mark. The lowest fixed rate now stands at 6.14% for a two-year term. - read more
The Australian Federal Budget for 2026-27, announced on 12 May 2026, introduces several significant changes that will impact the financial landscape for many Australians. Key highlights include: - read more
In a significant development for consumer protection, the Federal Court has imposed a total of $7 million in fines on Cigno Australia and BSF Solutions, along with their respective directors, for operating an illegal payday lending scheme. This ruling underscores the Australian Securities and Investments Commission's (ASIC) commitment to safeguarding consumers from predatory financial practices. - read more
The Australian Prudential Regulation Authority (APRA) has announced a new policy aimed at mitigating financial risks associated with high household debt. Effective 1 February 2026, authorised deposit-taking institutions (ADIs) are restricted to issuing no more than 20% of new home loans to borrowers with a debt-to-income (DTI) ratio of six times or more. This cap applies separately to both owner-occupier and investor loans. - read more
