Banks Under Fire for High Fees on Low-Income Accounts

2

The Australian Securities and Investments Commission (ASIC) unveiled in a recent investigation that numerous banks, including ANZ, Bendigo and Adelaide Bank, Commonwealth Bank of Australia, and Westpac, continued to charge exorbitant fees to customers who could scarcely afford them, with First Nations and welfare-dependent customers disproportionately affected.

This revelation emerged from the "Better Banking for Indigenous" report, which detailed the systemic negligence in transitioning low-income users to more suitable financial products. Consequently, the auditors have prompted these banking giants to refund their customers.

Social media buzz reflected customers' surprise as unexpected deposits appeared in their accounts. For instance, a Commonwealth Bank user reported an unexplained credit of $105, while others saw amounts as high as $777.64, bringing a mix of confusion and relief.

ASIC Commissioner Alan Kirkland criticized the banks, stating, "Financial distress caused by unnecessary fees and complex banking choices puts undue pressure on low-income families. The banks were aware, yet ASIC had to intervene to rectify this injustice."

Kirkland noted the cumbersome 'opt-in' processes banks offered for their low-fee alternatives, which often necessitated consumers traveling vast distances for assistance, thus deterring many from switching accounts.

This report, he pointed out, isn't isolated. "This marks the second incident in two months highlighting the shortfalls in customer-centered operations. The banking industry must prioritize consumer welfare to prevent such issues from recurring," he asserted.

Beyond compensation, the report underscores broader implications of banking inequities on household budgets. Kirkland stressed the urgency for banks to seamlessly facilitate the transition to fee-reducing products, ensuring accessibility for all Australians, including those in remote locales.

Quoting findings shared by NewsWire, it's understood banks have since migrated over 200,000 customers to low-fee accounts. This strategic move is projected to save users an estimated $10.7 million annually, reinforcing the necessity for the entire financial sector to reevaluate and enhance the availability of their low-cost services.

Published:Monday, 7th Oct 2024
Source: Paige Estritori

Share this news item:

Finance News

Clear

Increasing Number of Qualified Financial Advisers Opt Out of Practice 11 Jul 2025: Paige Estritori Recent analysis from WealthData indicates a growing trend among financial advisers in Australia, where a significant portion of those who have successfully passed the financial adviser exam are opting not to practice. As of now, 5,096 individuals, representing 33.31% of active advisers, have chosen not to proceed into practice after passing the exam—up from 28.36% a year prior. - read more

Melbourne's Housing Market: A Prime Opportunity For Buyers 11 Jul 2025: Paige Estritori The Reserve Bank of Australia (RBA) recently surprised many by maintaining the interest rate at 3.85%, against expectations of a cut. This decision is seen as a measure to continue moderating inflation, but it simultaneously delays potential spikes in the housing market, providing a favorable window for prospective homebuyers. In particular, Melbourne's current market presents significant value, offering a promising opportunity for those looking to enter the property market. - read more

Improving EOFY Planning: The Call for ATO Portal Access for Advisers 09 Jul 2025: Paige Estritori In a recent discussion, James O'Reilly, Director and Financial Planner at Northeast Wealth, underscored the benefits that could come from granting financial advisers access to the Australian Taxation Office (ATO) portal. Speaking on The ifa Show, O'Reilly proposed that this access would significantly simplify the services financial advisers provide to clients, particularly at tax time and the end of the financial year (EOFY). - read more

RBA Holds Rates Steady, Shocking Markets and Shifting Economic Expectations 09 Jul 2025: Paige Estritori The Reserve Bank of Australia (RBA) has decided to keep the official cash rate steady at 3.85%, taking many by surprise after expectations of a 25-basis-point cut had built up in financial circles. This unexpected move comes amid recent data indicating easing inflation and weaker than anticipated economic growth, conflicting with prior predictions of a cut. - read more

RBA to Continue Interest Rate Cuts Amid High Unemployment 08 Jul 2025: Paige Estritori The Reserve Bank of Australia (RBA) is anticipated to maintain its trajectory of incremental interest rate reductions, according to insights from leading financial analysts at ANZ. Recent data from the ANZ-Indeed Australian Job Ads series revealed a rise from 114.8 in May to 116.9 in June, suggesting a potential rebound in job advertisements after previous declines. Despite a stable unemployment rate and hours-based underutilisation rate since mid-2024, the Australian labour market remains strained. - read more