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Mortgage:
A loan in which the borrower (the mortgagor) offers a property and land as security to the lender (the mortgagee) until the loan is repaid. Repayments of the loan are usually made on a monthly basis over a long period of time, typically 25 years.

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Navigating the End of Cheque Usage in Australian Insurance Payments

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

As Australia marches towards the cessation of cheque payments, the Insurance Council of Australia (ICA), in partnership with the National Insurance Brokers Association, is addressing key considerations for a seamless transition, focusing on client interaction and data safeguards.

ICA's chief, Andrew Hall, has emphasized these focal points amidst the government's push to eliminate cheques by 2030.

Proactive measures are underway within insurance circles to usher retail consumers into alternative payment methodologies. Commenting on the evolving landscape, Mr. Hall noted disparities in adaptation timelines among insurers, with 2024 serving as a potential operative target. This adaptation is in anticipation of banks phasing out cheque services starting this year.

The Treasury has expressed cognizance of cheque-based proclivities in insurance practices, a challenge compounded by brokers' exclusive custody of clients' banking details and the necessity of cheques for customer reimbursements.

Confronted with the ceasing of cheque utilities, insurance vendors are considering limited claims settlements to methods like gift cards or digital transfers. Yet, compliance with anti-money laundering laws constrains gift card usage, sparking demands for added settlement versatility during the migratory term, as advised by the ICA.

Challenges germinate in processing particular payments for claims, policy cancellations, and delivering prompt aid to financially-strapped policyholders, a sentiment vocalized by Mr. Hall. Detailed are the conundrums in locating previous customers for rectification payouts, correspondingly more intricate than contact issues in current claims or policy annulments.

Expedited claims handling faces additional pressure where legal procedures like subpoenas and freedom of information requests rely on cheques. The initial phase-out stages could impede crucial information retrieval for claims processing, even in the wake of potential government concessions.

Furthermore, entities such as health care institutions, which predominantly opt for cheque-based payments for workers' compensation claims, necessitate governments to refine public sector cheque practices. Collaborative government synergy is encouraged to cushion this paradigm shift in transaction means.

The ICA forecasts escalated inquiries related to insurance and anticipates a rise in unclaimed funds, indicative of a pivotal need for industry-government harmony in ushering a fluid progression from cheque-based transactions to digital alternatives.

Published:Thursday, 8th Feb 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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Finance News

Australian Borrowers Turn to Refinancing Amidst Rising Mortgage Arrears

28 Dec 2025: Paige Estritori

Recent data indicates a notable increase in mortgage refinancing across Australia, driven by borrowers seeking improved loan terms in response to escalating arrears, particularly among substantial loans. This trend underscores the financial pressures many Australians are currently facing. - read more

Australia's Private Debt Market Hits $224 Billion Milestone

28 Dec 2025: Paige Estritori

Australia's private debt market has experienced significant growth, with assets under management reaching A$224 billion-a 9% increase from the previous year. This milestone reflects a consistent shift in capital deployment within the Australian lending market, signaling a new chapter of innovation and flexibility. - read more

ASIC's Comprehensive Review Targets Debt Management and Credit Repair Firms

28 Dec 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has announced a thorough review of the debt management and credit repair sector, aiming to assess compliance with legal requirements and enhance consumer protection, particularly for individuals facing financial difficulties. - read more

APRA's New Cap on High Debt-to-Income Home Loans: What Borrowers Need to Know

20 Dec 2025: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will impose a cap on high debt-to-income (DTI) home loans, limiting such loans to 20% of new home lending. This measure applies to both owner-occupiers and investors, with an exemption for new housing developments. - read more

ASIC's Review of Debt Management Firms: Ensuring Consumer Protection

20 Dec 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has announced a comprehensive review of the debt management and credit repair sector, citing concerns about consumer protection, particularly for those facing financial difficulties. This initiative aims to assess how approximately 100 licensed businesses in the sector comply with legal requirements and to examine the range of business models used by these firms. - read more

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