Action Sought for Toyota's High Finance Costs

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The legal challenge claims that from 2010 to 2018, Toyota Finance Australia and its affiliated dealers engaged in secretive practices allowing dealers to inflate interest rates, thereby earning higher commissions. This scheme, according to the firm’s analysis, resulted in customers paying more than what was necessary for their vehicle purchases, without their knowledge.

A flex commission structure worked on a basic level, wherein the finance company set a base rate, but permitted the dealer to hike that rate at their discretion. Consequently, the higher the interest and the longer the repayment term, the more lucrative the commission for the dealership. Importantly, this mechanism was employed without the customer's informed consent.

The outlawing of flex commissions in 2018 was a step forward in consumer protection. However, the legacy of their use has led to various class actions aimed at recovering undue expenses borne by customers, with Echo Law's decision to sue Toyota as its latest instance.

Joining Echo Law are fellow claimants represented by Maurice Blackburn lawyers, who have taken action against numerous finance institutions including ANZ and Macquarie Leasing, suggesting a widespread need for consumer redress affecting over a million Australians to date.

Car owners who financed their vehicle through Toyota Finance within specified periods and had their loan facilitated by a dealership may qualify for this recourse. Echo Law’s Andrew Paull expressed that the financial repercussions for those subjected to these commissions are substantial, running into the substantial sums.

While registration for the class action is complimentary via Echo Law's portal, the broader sentiment within the industry remains cautious regarding dealership-facilitated loans. Founding expert Julian Finch of Finch Financial Services warned that dealers often bypass stringent lending parameters, which could disadvantage buyers in various forms. These could include a slew of service charges and marketing-related fees that inflate the cost of borrowing directly from dealerships.

In contrast, competitive financial offers from other lenders are spotlighted for their straightforward and cost-effective car loan terms-featuring interest rates as low as 4.99% and devoid of numerous ancillary costs typically levied with such loans.

Published:Saturday, 24th Feb 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Finance News

Clear

Why Minimum Credit Card Repayments Can Keep Debt Hanging Around

24 Jul 2026: Paige Estritori

A recent Finder credit card example has put a sharp spotlight on a problem many Australians quietly face: the minimum repayment can look manageable, while the true cost of carrying card debt may be enormous. In the example, a low five-figure credit card balance would take an estimated 73 years to clear if only the minimum repayment was made, with interest costs nearing $64,000 over time. - read more

Why New Borrower Rate Cuts Matter When You’re Managing Debt

17 Jul 2026: Paige Estritori

A fresh round of lender competition is giving some Australian borrowers a reason to review their debts, but the benefits are not being shared evenly. Canstar reported on 16 July 2026 that 23 lenders have cut at least one variable home loan rate since 1 May, despite the Reserve Bank’s rate hikes in February, March and May. The catch is that these reductions are aimed at new borrowers, or existing customers willing to refinance and effectively become new customers elsewhere. - read more

Credit Card Debt Climbs Again as Australians Face a Bigger Interest Burden

10 Jul 2026: Paige Estritori

Australian credit card debt is again moving in the wrong direction, with Canstar’s latest analysis of Reserve Bank of Australia figures showing personal credit card debt accruing interest reached $19.4 billion in May 2026. The increase was $61 million for the month, and while that may look modest beside the national total, it signals a deeper issue for households already stretched by rent, mortgage repayments, groceries, utilities and other everyday costs. - read more

Why Tax Refunds Are Now a Financial Lifeline

03 Jul 2026: Paige Estritori

A new Finder survey published on 29 June 2026 has put a spotlight on how stretched many Australian households have become. Finder reported that 38% of Australians, or more than 8.1 million people, expect a tax refund this year. Of those expecting money back, 18% said the refund is critical to their financial wellbeing, equating to about 1.5 million taxpayers. - read more

ASIC’s Car Loan Warning Shows Why Borrowers Need to Check the Full Cost

26 Jun 2026: Paige Estritori

ASIC’s 24 June 2026 car finance review is a timely warning for Australians who rely on a vehicle for work, family care and essential travel. The regulator examined data from more than 350,000 loans across eight car finance providers and found concerns around third-party distribution, sales practices, fees, hardship support and outcomes after repossession. - read more

Click for more Finance News