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Action Sought for Toyota's High Finance Costs

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

A Melbourne-based legal outfit, Echo Law, has officially initiated legal proceedings against Toyota Finance in response to allegations of excessive interest rates on car loans.

The crux of the issue lies in a practice known as "flex commissions" deemed unfair due to a lack of transparency, potentially impacting a multitude of consumers.

The legal challenge claims that from 2010 to 2018, Toyota Finance Australia and its affiliated dealers engaged in secretive practices allowing dealers to inflate interest rates, thereby earning higher commissions. This scheme, according to the firm’s analysis, resulted in customers paying more than what was necessary for their vehicle purchases, without their knowledge.

A flex commission structure worked on a basic level, wherein the finance company set a base rate, but permitted the dealer to hike that rate at their discretion. Consequently, the higher the interest and the longer the repayment term, the more lucrative the commission for the dealership. Importantly, this mechanism was employed without the customer's informed consent.

The outlawing of flex commissions in 2018 was a step forward in consumer protection. However, the legacy of their use has led to various class actions aimed at recovering undue expenses borne by customers, with Echo Law's decision to sue Toyota as its latest instance.

Joining Echo Law are fellow claimants represented by Maurice Blackburn lawyers, who have taken action against numerous finance institutions including ANZ and Macquarie Leasing, suggesting a widespread need for consumer redress affecting over a million Australians to date.

Car owners who financed their vehicle through Toyota Finance within specified periods and had their loan facilitated by a dealership may qualify for this recourse. Echo Law’s Andrew Paull expressed that the financial repercussions for those subjected to these commissions are substantial, running into the substantial sums.

While registration for the class action is complimentary via Echo Law's portal, the broader sentiment within the industry remains cautious regarding dealership-facilitated loans. Founding expert Julian Finch of Finch Financial Services warned that dealers often bypass stringent lending parameters, which could disadvantage buyers in various forms. These could include a slew of service charges and marketing-related fees that inflate the cost of borrowing directly from dealerships.

In contrast, competitive financial offers from other lenders are spotlighted for their straightforward and cost-effective car loan terms-featuring interest rates as low as 4.99% and devoid of numerous ancillary costs typically levied with such loans.

Published:Saturday, 24th Feb 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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Finance News

Australian Borrowers Turn to Refinancing Amidst Rising Mortgage Arrears

28 Dec 2025: Paige Estritori

Recent data indicates a notable increase in mortgage refinancing across Australia, driven by borrowers seeking improved loan terms in response to escalating arrears, particularly among substantial loans. This trend underscores the financial pressures many Australians are currently facing. - read more

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APRA's New Cap on High Debt-to-Income Home Loans: What Borrowers Need to Know

20 Dec 2025: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will impose a cap on high debt-to-income (DTI) home loans, limiting such loans to 20% of new home lending. This measure applies to both owner-occupiers and investors, with an exemption for new housing developments. - read more

ASIC's Review of Debt Management Firms: Ensuring Consumer Protection

20 Dec 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has announced a comprehensive review of the debt management and credit repair sector, citing concerns about consumer protection, particularly for those facing financial difficulties. This initiative aims to assess how approximately 100 licensed businesses in the sector comply with legal requirements and to examine the range of business models used by these firms. - read more

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